OPEN 5 DAYS A WEEK

WED - FRI 10:00-6:00

SAT - SUN 10:00-5:00

480 S. MATHILDA AVE. SUNNYVALE, CA 94086

QUESTIONS?

408-830-9505
INFO@EDDIESQUILTINGBEE.COM

ORDERS & PAYMENTS

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, Eddie's Quilting Bee e-Gift Cards and Merchandise Credits. 

We are unable to accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. 


Placing An Order Online

At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the "Order Status" section at the bottom of the website. Your order will normally ship within 24 hours.


Placing An Order By Phone

To order by phone, call Customer Service at 408-830-9505 or 888-QUILTER (784-5837). 


Sales Tax Information

We are required to collect state sales tax on orders being shipped to the following state - CA. Sales tax will be assessed on the total purchase. Current county tax rate is 8.75%.

*Purchases paid for using e-Gift Cards are subject to applicable sales tax. No sales tax is charged when purchasing e-Gift Cards. Any $$ number can be sold.


Order Totals & Backorder Charges

The order total on your checkout page includes all items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and handling or charges are adjusted according to the actual items shipped. Your credit card will only be charged for the items that are shipped, unless you or we specify, as on transactions with backordered items, to ship separately.


Pricing Issues

Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. If you believe you haven’t received the correct price on a product, please contact Customer Care or email us at info@eddiesquiltingbee.com for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.  Sewing machine discounts may be unavailable online unless noted in the description as well.